Technical Overview

 

The "Panic Button" launching steps


  1. When launching the "Panic Button" Application, a set of information is received by this application:
    1. Identification of the badge, if activated (mail of the user retrieved)
    2. Information about the printer (serial number, model, meters, failures, ...)
  2. The App checks if connection to MWP Cloud is available
  3. Then sends all information to it (MWP Cloud)
  4. MWP Cloud checks if the serial number is stored in its database
    1. YES! The App is redirected to the configured "Panic Button"
    2. NO!. Encoding the "Printer Code", found in the administrator interface (backend), is required. Once saved,  the App redirects towards the correct "Panic Button"
  5. The user encodes the information:
    1. Page 1 - Its Identification email may be retrieved automatically if an authentication has been configured on the printer (Badge, identifiers, etc.)
    2. Page 2 - The user ticks the cause of the failure. These causes may be modified via the administration interface (backend)
    3. Page 3 – the user can send a message to administrators 
  6. An email is sent :
    1. To the user
    2. To administrators

 

Technical information

 

Port to be opened : 443 SSL

URL to authorize : https://panicb.myworkplatform.biz


Administration interface (backend)

 

User Management

You can use this interface to add user "administrators".

Administrators will have the possibility of modifying the entire information

 


Content Management

You will have the possibility of modifying the content of the "Panic Button" App



On this interface, you can modify all images, texts and configuration of your "Panic Button" App.


Email sending Management

You  can configure how you send emails with the different variables retrieved by the "Panic Button" Application



Variables Management

You can add these different variables directly to the content and to the emails  subject.

For example to send:

  • Request for intervention in the premises of  Alliance – Serial Number 1254533333 – Workcenter Model  7845
  • Request for intervention in the premises of [[[PRINTERLOCALISATION]]] – Serial Number  [[[SERIAL]]] – Model [[[MODEL]]]

 

The different  variants are as follows:

 

[[[ENDUSEREMAIL]]]  User email

[[[TEL]]] User's telephone

[[[CAUSES]]]  Causes of the failure

[[[ENDUSERMESSAGE]]]  User's message

[[[SERIAL]]]  Printer Serial Number

[[[MODEL]]]  Printer Model

[[[IP]]]  IP network address

[[[COUNTERTOTAL]]]  Meter of total number of printings

[[[COUNTERBLACK]]]  Meter of Black & White & printings

[[[COUNTERCOLOR]]]  Meter of total number of Color printings

[[[COUNTERLARGE]]]  Meter of number of A3 printings

[[[OID1]]]  Error message 1

[[[OID2]]]  Error message  2

[[[OID3]]]  Error message  3

[[[OID4]]]  Error message  4

[[[PRINTERNAME]]]  Printer Name

[[[PRINTERLOCALISATION]]]  Printer location

Management of Various fields

[6] From Email   Email for the mail to send

[7] From Name  Sender's name (example: Technical Support)

[1] Technical Email  Email of your technical team

[2] TECH - Subject  Subject of the mail sent to the Technical Service

[3] TECH - Content (HTML)  Content of the mail (HTML Format)  sent to the Technical Service

[4] END USER – Subject  Subject of the mail sent to the user

[5] END USER - Content (HTML)  Content of the mail (HTML Format)  sent to the user